Quality Assurance Supervisor
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Meliá Hồ Tràm with the position of Quality Assurance Supervisor - Meliá Hồ Tràm which was opened this.
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Mô tả công việc:
(Mức lương: Thỏa thuận)The Quality Assurance Supervisor ensures that hotel products and services consistently meet expected standards, focusing on continuous improvement, accuracy, compliance, and customer satisfaction. This role champions quality initiatives, drives customer satisfaction goals, and ensures alignment with brand standards and corporate objectives.
Key Responsibilities:
- Maintaining a high-quality, service-oriented environment.
- Managing online reputation by analyzing and responding to reviews on TripAdvisor, OTAs, and GSS.
- Championing customer satisfaction goals and adhering to Melia Hotels Internationals response time targets.
- Supporting the Guest Experience Manager/Director in quality meetings and keeping staff informed of quality results.
- Analyzing customer satisfaction surveys and feedback.
- Advising on quality management system performance and producing performance reports.
- Reviewing arrival information and ensuring room standards.
- Handling customer complaints efficiently post-stay.
- Communicating MHI standards to all departments and conducting training.
- Preparing for external audits and inspections.
- Conducting regular mystery guest self-audits and intra-department training.
- Maintaining interdepartmental relationships and communication.
- Staying open to new ideas that can benefit the department and resort.
- Performing additional tasks as needed by management.
Chức vụ: Trưởng nhóm/Trưởng phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
- Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
- Competitive Salary Package: Attractive compensation to match your expertise and contributions.
- 13th Month Salary: Enjoy an additional months salary as a year-end bonus.
- Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
- Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
- Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
- Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
- Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Working experience required in Front Office or Customer Service Operations or similar roles
- 1 year in the same position in hotels of similar category and services but not compulsory.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Hóa Học/Hóa Chất,Hoá Sinh,Nhà Hàng/Khách Sạn,Quản Lý Chất Lượng (QA/QC),Sản Xuất/Lắp Ráp/Chế Biến
Trung cấp - Nghề Không yêu cầuInformation :
- Company : Meliá Hồ Tràm
- Position : Quality Assurance Supervisor
- Location : Vũng Tàu
- Country : VN
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Quality Assurance Supervisor job info - Meliá Hồ Tràm Vũng Tàu above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Quality Assurance Supervisor job info - Meliá Hồ Tràm Vũng Tàu in 2025-01-25 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-01-25
